We offer a variety of peripheral equipment to enhance your telephone system investment. We offer many options in call accounting equipment, conference phones, handsets, paging equipment, wireless phones, uninterruptible power supplies (UPS), music on hold equipment, interactive voice response systems (IVR) and much more! We work with several different manufactures to customize a solution to meet your individual business needs. Peripheral equipment may be purchased on it’s own to enhance your existing system or in conjunction with a new system to give you all the features you need.
Call accounting packages enable companies to manage, control and allocate telecom expenses, detect telecom fraud and abuse, optimize overall network performance by monitoring call volume, and improve productivity of personnel. We work with Calero (formerly known as VeraSmart eCas) and Xima Chronicall for call accounting. We can customize a solution to fit your needs. Please contact our Sales Department for a personal consultation.
Quality customer service is critical to a company’s success. We offer Xima VRTX and Telstrat, these suites enable organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities.Please contact our Sales Department for more information on how to optimize your workforce.
Conference Phones allow multiple people simultaneous access to phone conversations. Our primary offerings in conferencing equipment are Avaya, Konftel, and Polycom products, but we work with a variety of manufacturers to meet your individual needs. Please contact our Sales Department for a personal evaluation of your specific needs.
Headsets can provide mobility, comfort and increased productivity with hands free phone use. We offer a variety of headsets in both wired and wireless solutions manufactured by Plantronics and Jabra GN. Contact our Sales Department for demos and more information
Paging can greatly enhance the functionality of your office. We offer services in speaker install, amplifiers, phone system integration and much more. Bogen and Valcom equipment comprises our main selection of paging equipment and can be customized to fit your needs. Contact our Sales Department to schedule your consultation.
Wireless phones provide mobility and enhanced productivity in your work environment. We have a variety of wireless phones such as Yealink, and Spectralink designed to work with your particular phone system. Contact our Sales Department for more information on wireless options.
UPS & Power Conditioning
Uninterruptible power supplies offer battery back up as well as surge protection to protect your investment. We carry a selection of UPS from Eaton Powerware in sizes to service one piece of equipment or an entire room. We can provide rackmounted UPS or free standing UPS and service plans for battery replacement on most UPS. Contact our Sales Department for an evaluation of your UPS needs.
Message On Hold
Message on Hold is a valuable tool to provide information about your company to your customers. We offer Message on Hold systems to interface with most phone systems to give your business the edge it deserves with your customers. Contact our Sales Department for more information on Message on Hold.
Interactive Voice Response is a self service platform that enables businesses to automate voice transactions using speech and touchtone to enhance customer satisfaction. IVR allows your customers to get the information they need when they need it. Contact our Sales Department for more information on how IVR can enhance your business.
Voicemail To Email
Never miss an important message with voicemail to email. Smart Messaging Solutions from our partner Mutare allow you to access your messages, when you need them and in the format you need them. With options for reading, listening and controlling your voicemail from your email box to speech-to-text conversion of messages, you will never miss an important customer message again. And with cloud or on premise solutions, Mutare offers a solution for every business. Ask our Sales Staff what Mutare can do for your business.
Mass Notification & E911
Keeping your employees, customers and constituents safe is a critical aspect of any business. At CCI we offer a variety of solutions to help. Mutare’s VitalLink provides Mass/Group Notification in the event of an emergency, incident or weather related closure. We also provide services from Status Solutions for life safety, security, environmental monitoring and mass notification. e911 is a critical service for providing correct location information to emergency responders. Many states have enacted legislation requiring the implementation of e911 services. We work with RedSky to provide enterprise e911 services to our customers. Contact our Sales Department for more information on how we can help you keep your employees and customers safe.