Call Accounting


Call accounting packages enable companies to manage, control and allocate telecom expenses, detect telecom fraud and abuse, optimize overall network performance by monitoring call volume, and improve productivity of personnel. We work with Calero (formerly known as VeraSmart eCas) and VxSuite which includes VXMobile and VXTracker for call accounting. We can customize a solution to fit your needs. Please contact our Sales Department for a personal consultation.

Workforce Optimization


Quality customer service is critical to a company’s success. We offer CallCopy’s award-winning workforce optimization suite, this suite enables organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities.Please contact our Sales Department for more information on how to optimize your workforce.

Conference Phones


Conference Phones allow multiple people simultaneous access to phone conversations. Our primary offerings in conferencing equipment are Polycom, Avaya and Bogen products, but we work with a variety of manufacturers to meet your individual needs. Please contact our Sales Department for a personal evaluation of your specific needs.

 

Headsets


Headsets can provide mobility, comfort and increased productivity with hands free phone use. We offer a variety of headsets in both wired and wireless solutions manufactured by Plantronics and Jabra GN. Contact our Sales Department for demos and more information

Paging Equipment


Paging can greatly enhance the functionality of your office. We offer services in speaker install, amplifiers, phone system integration and much more. Bogen equipment comprises our main selection of paging equipment and can be customized to fit your needs. Contact our Sales Department to schedule your consultation.

Wireless Phones


Wireless phones provide mobility and enhanced productivity in your work environment. We have a variety of wireless phones designed to work with your particular phone system. Contact our Sales Department for more information on wireless options.

 

UPS


Uninterruptible power supplies offer battery back up as well as surge protection to protect your investment. We carry a selection of UPS from Powerware in sizes to service one piece of equipment or an entire room. We can provide rackmounted UPS or free standing UPS and service plans for battery replacement on most UPS. Contact our Sales Department for an evaluation of your UPS needs.

Music On Hold


Music on Hold is a valuable tool to provide information about your company to your customers. We offer Music on Hold systems to interface with most phone systems to give your business the edge it deserves with your customers. Contact our Sales Department for more information on Music on Hold.

IVR


Interactive Voice Response is a self service platform that enables businesses to automate voice transactions using speech and touchtone to enhance customer satisfaction. IVR allows your customers to get the information they need when they need it. Contact our Sales Department for more information on how IVR can enhance your business.

 

Unified Communication


We offer a wide range of innovative products that meet the increasing demand for powerful, yet simple, software solutions that unify communications, protect business continuity, and streamline data management. Enabled VoiceMail (EVM) solutions for Avaya provides unified, one-stop access to all of your voice and fax messages from your email inbox, and sends an optional “message waiting” alert with caller ID to your cell phone or PDA. Also offered is Mutare’s Emergency/Events Notification, Message Mirror, and Message Archive solutions make sure operations are uninterrupted, providing the tools for mass message delivery to those most affected by an event as well as data backup and protection to assure full recovery. Mutare also provides IVR applications and a wide variety of customized solutions. Contact our Sales Department for a customized Mutare solution.

 

 

Capitol Communications Inc